WE NOW PAY FOR RETURN SHIPPING ON EXCHANGES
WHEN YOU REORDER A NEW SIZE OR STYLE.
If you're thinking of returning your boots please review our RETURN POLICIES. Thank you.
THEBOOTPROS LLC ORDER EXCHANGE TERMS AND POLICIES
Exchanges are inevitable. 6% of our customers request an exchange.
We will accept the exchange of any footwear item you have ordered as long as the following conditions are strictly met:
Footwear product (work boots) MUST NOT show any evidence of wear or damage; any scuffing on the leather upper or bottom of outsole due to use on or around abrasive materials and/or surfaces.
Please inspect your boots carefully - your returned footwear product must appear new - scratches, cuts, dents to the leather upper, including dirt, dust, asphalt on any part of the footwear product is considered "wear or damage" by our definition. Our maximum purchase credit offer for footwear products displaying "wear or damage" is 80% of the original footwear product cost to the customer. Footwear product returned with "wear or damage" cannot be returned to the factory as new product, and therefore, is resold as pre-worn or used merchandise.
* * Our maximum purchase credit offer for footwear products displaying "wear or damage" is 80% of the original footwear product cost to the customer.
We treat an exchange as a new order.
For simplicity, there are two ways to get your replacement boot order:
Call us toll-free at 1-800-723-5384 (during normal business hours) and we will process A) your exchange request and 2) your replacement order over the phone.
Fill out our online exchange request form and upon receipt, we will contact you by phone, within 1-2 business days, to process your replacement order.
For your privacy and protection, we do not retain complete credit card information from any previous order, therefore, payment details are required to complete the replacement order.
After completing a replacement order a Prepaid USPS Return Shipping Label will be sent via email for returning your original order.
Returns require an RA number.
Upon receipt of an exchange request and replacement order, an RA number will be sent via email. Please read the instructions and additional details in our email response to this request. When we receive your original boot order package we will make every attempt to refund your credit card account within one billing cycle. Please keep in mind, the refund may or may not show up in your account until your bank downloads electronic transfers.
DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by representatives of TheBootPros LLC.
Customers will be reimbursed for the purchase price of the boots minus a $5 restocking fee and the original $7.50 handling fee for each pair returned. Also, any customer-requested express shipping costs (if applicable) are non-refundable. For customers making "Perfect Fit Option" returns, the original service charge for the Perfect Fit option and the original $7.50 handling fee are non-refundable.
"Special Make" custom-made footwear (work boots) is non-returnable, non-refundable.
"SuperSaver" discount footwear (work boots) is non-returnable, non-refundable.
We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.
Items should be packed in their original boxes and returned using our USPS prepaid return shipping label. CODs are not accepted. Please retain any tracking numbers provided by the shipper for reference purposes.
Purchase credits or refunds may take 1-2 billing cycles to appear on your statement.
Identity Protection Policy: TheUnionBootPro does not retain any critical details of credit card transactions that could lead to any customer's identity being compromised or account information being misused. Therefore, if we help you with your exchange (replacement boot order), we will ask you for your credit card information.
CUSTOMER SERVICE Your business is important to us.
If we can be of any further help - give us a call. Toll-free 1-800-723-5384 | 9 a.m. - 5:00 p.m., CST Monday-Friday