Returns are inevitable. We will accept
the return of any item you have ordered
as long as the following condition is met:

Footwear product (boots) must NOT show any
evidence of wear or damage; scuffing on the
leather upper or bottom of outsole due to use on
or around abrasive materials and/or surfaces.
Please inspect your boots carefully - your returned
footwear product must APPEAR NEW - scratches,
cuts, dents to the leather upper, including dirt,
dust, asphalt on any part of the footwear product
is considered "wear or damage" by our definition.

Our maximum purchase credit
offer for footwear products displaying "wear or damage"
is 80% of the original footwear product cost to the customer.
No exceptions.

Footwear product returned with "wear or damage"
cannot be returned to the factory as new product,
and therefore, is resold as used merchandise.

Your business is important to us. Selling American made, union made, footwear is equally as important to us. We understand that you did not find what you were looking for, but if we can be of any further help - give us a call. Whatever boot you end up buying, make sure it's 100% American Made, Union Made.

Returns require an RA number. Upon receipt
of an return request, an RA number will be sent via email. Please read the instructions and additional details in our email response to this request. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

Please note: DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by representatives of TheBootPros LLC.

Please note: Customers will be reimbursed
for the purchase price of the boots MINUS a factory $3 restocking fee, the "Perfect Fit" service fee (if applicable), any customer-requested express shipping costs (if applicable), plus the original $5 order
handling fee.

Footwear sold as a "SuperSaver" item in non-returnable, non-refundable.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.

Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted. Please retain any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items are the responsibility of the buyer, except if TheUnionBootPro.com shipped an incorrect item related to your original order OR the items ordered are defective.

Dependent on your credit card provider, refunds may take 1-2 billing cycles to appear on your statement.

Identity Protection Policy: TheUnionBootPro does not retain any critical details of credit card transactions that could lead to any customer's identity being compromised or account information being misused.

Union Relations:

lynda@theunionbootpro.com

Customer Service:

Toll-free 1-800-723-5384
(9 a.m. - 5:00 p.m., CST Monday-Friday)